FAQ
Let us help you
How do I store my cake?
For best storage, it's recommended that you keep your cake refrigerated up until 30 minutes - 1 hour before serving.
How long is my cake good for?
Most cakes and treats will last up to 5 days. If you have ordered something with fresh cream, we recommend consuming within 2 days. If you order dessert/savoury boxes it's recommended to be consumed within 1 day for best quality.
How far ahead of the event should I order?
For custom orders you must place order 3+ weeks prior to the event. However, for wedding cakes and events it is important that you book months in advance in order to secure your date.
Do you offer delivery?
If you require delivery, please enquire upon your initial order form or follow up via email or DM. Due to scheduling, Sweet Moments can not guarantee delivery, but will try their best to accomodate your order. We will reply to your request and provide a delivery cost.
Can I change my mind about flavours or the design?
Yes you can. However, must give a few days notice. Please ensure that we confirm this.
Do you cater for allergies?
Yes we do. Please inform us when filling out your enquiry form on any dietary requirements or allergies. We will do our best to cater to your needs.
How do I make a payment?
Sweet Moments accept payment through cash or via online. We will send you an invoice to your email which you can then forward the money to the account details on there.
Where are you located?
We are located at 220 Kelsey Road, Bowen. Please contact us before visiting out location.